Policy Guidelines

Shipping, Dispatch, and Return Protocols

Detailed information on how your orders are processed, delivered, and handled for returns. Ensuring transparency in every step.

Operational Transparency

Partner Fulfillment and Delivery

Orbis Retail partners with vetted third-party fulfillment centers across India. This ensures efficient and reliable dispatch of your curated tech and home essentials. Shipping origins and delivery timelines may vary based on product category and your final destination.

For orders with multiple items, products may be dispatched from different locations, resulting in split shipments. You will receive separate tracking information for each package as it becomes available, ensuring direct order tracking for every part of your delivery.

Our Process

Simplified Return Flow

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Submit Request

Unboxing Proof

Review & Approval

Refund Processing

Initiate your return request through your order history or by contacting our customer support within the eligible return window.

For damaged or incorrect deliveries, an unboxing video is required. This video should continuously show the package, shipping label, outer packaging, and product.

Our team will review your submission, including any required unboxing proof. Approval is based on our transparent return policy guidelines.

Upon approval, your refund will be processed to your original payment method. Please allow 5-7 business days for the transaction to reflect.